Terms of Service

Terms of Service

Table of Contents

Our Online Community

Our online community is conveniently located right on our website: https://naturalbioenergetics.ca. Once you login, you’ll be able to use it comparably to any social network.

You’ll have access to:

• Your Member Profile
• A Members Directory so that you can meet like-minded people and connect with them
• Private Messages
• Notifications
• Groups: You’ll be added by your program manager to your Group so that you can have access to your class materials, notices and updates from your instructor, and a central place to view your class schedule and attend Zoom meetings.
• Forums (Discussions)
• Documents
• Events
• Zoom Meetings

Community Etiquette & Standards

Be Kind and Courteous
We’re all in this together to create a welcoming environment. Treat everyone with respect. Healthy debates are natural, but kindness is required. 

Respect Everyone’s Privacy
Being part of our online community requires mutual trust. Authentic, expressive discussions make groups great, but may also be sensitive and private. What’s shared in this community should stay in the community.

No Hate Speech or Bullying
Make sure everyone feels safe so that we can share and have great conversations. Bullying of any kind isn’t allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender or identity will not be tolerated.

My Account

Registering an account

When you are accepted as a student or member to one of our programs, you’ll be invited to create an account on our website and online community at https://naturalbioenergetics.ca. On registration on the website and to gain access to the community, you’ll need to enter the following fields: first and last names, email address, country you are located in, username, and you will be prompted to create a password.

Your account will need to be manually approved by your program manager and you’ll receive a login and password.

Signing into your account

Login to the website here. 

Forgot your password?

Don’t worry, if you forgot your password, you can click on the “Lost my password” link on the login page. Please note, you will need to have access to the email address you used to sign up for this account.

Classes & Programs

Where are my classes?

Since our classes are taught by teachers in different countries, each teacher within NBI manages and runs their own courses. Once you register for a specific class or program, your teacher will be in touch with you on how his or her class will be facilitated.

Some of our classes and programs can be conducted fully within the NBI community site, and others will be conducted within Teachable or another online learning platform.

How long do I have access to the course?

After enrolling, you have unlimited access to this course for 1 year – across any and all devices you own. You may also download all the resources and manuals so you have access forever. Updates may occasionally be released, which will also be made available to you.

Payments

How do I pay for my classes and programs?

Each Program Manager or instructor handles the payment processing for his or her course. Your Program Manager will let you know how you can pay for your courses. Courses that are sold through the webiste directly are in US Dollars. This allows us to charge in multiple and local currencies and the amount will be adjusted by the applicable exchange rate . 

Monthly Payments / Payment Programs

Registration and commitment to a program requires payment in full. We may offer a monthly payment program to students on a case-by-case basis, and it depends on the cost, course and instructor. If you have signed up for and committed to a monthly payment program towards the full amount of a course or program, and end up dropping out or failing to complete the course series, the outstanding amount of the course/program price becomes due in full immediately. Registration commits you contractually to the full payment of the entire course fee; the monthly payments are not a subscription. There are no refunds once the course set has begun. All refunds are subject to the refund policy related to downloads of materials and manuals. 

If you must postpone a class to a later series, your payment may be transferred towards a course at a later date. There will be a non-refundable administrative fee of $100 for transfers to other teachers or later courses.  

Refund Policy

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days or until you have completed the first DAY of class. Provided that you have not downloaded the materials, which are copyrighted, we will give you a full refund. Once you have downloaded the full course manuals that form the trademarked and copyrighted backbone of the course, we are unable to provide a full refund; however, we will transfer your payment to a future course by the same teacher.

Subscription Products/Services

Auto-renewals

If you purchased a membership that is renewable, renewals noticies will be sent prior to the renewal date. You will have opportunity to cancel or update your renewal information prior to the renewal date. 

Subscription Cancellation Policy

If you purchased a subscription service, you may cancel at any time. However refunds are not available for portions of a month. A refund is only available on full year payments and will be prorated to the unused complete months.

Such cancellation must be made at least 5 business days in advance of your next scheduled credit card charge.

A subscription is not the same as monthly payments for a full program. Once you commit to a program the full payment is required. We allow a monthly payment, however whether or not you drop out or fail to complete the course full payment is required. 

Continued Alumni Membership / Mentor Meetings and Community Access

Once you have completed your classes/program. We are looking into offering an extended membership, with monthly or annual fees so that you can continue to connect and network with our wonderful community. Mentorship meetings are included in the cost of the classes while you attend classes and for 2 months after so you can finish up your course work. Following graduation at any level, you will need to join a mentor group if you are not continuing to take classes. 

Media Release Form/Agreement

NBI Videotaping Release – This coaching class and or professional training classes and additional classes allow interaction and may be recorded. By participating in this class, I understand that I can fully participate in the class without volunteering to be an on-film attendee. If I do come on video to ask questions or share a story, I grant permission for my image and voice to appear in training programs produced by the speakers, NBI and ReClaim Your Life Coaching, and their affiliates. I also realize I might appear in background audience shots, as well as other “still” photos during the Class. I grant permission for my image to appear in any speaker and / or NBI publicity and social marketing efforts.

Shared Videos – Videos of replays of the professional or self-development classes may be made available to students to review classes they have participated in. They may also be made available to other students at the same level for review and instructional purposed.

By participating in class with your image on the screen you agree to allow your image to be in the review videos. If you do not wish to be in the videos, you are responsible for having your camera off and will still be able to participate fully in class. If you participate as a demo student you will be asked to sign a release allowing the use of your demo for instructional purposes. Class videos will not be used for promotional or advertising purposes. They are restricted to student review and instructional purposes and may only be viewed on the website–they are not to be downloaded. 

NBI Release Agreement – We reserve the right to change speakers and faculty due to illness, emergency, or unforeseen circumstances.

Additional Information

You can access our Privacy Policy here. 

You can access our Disclaimer here. 

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Privacy Policy

Privacy Policy

Natural BioEnergetics Institute (“NBI”, “the School”, “the Institute”“us”, “we”, “our”) operates the https://naturalbioenergetics.ca website (the “Service”). We are committed to safeguarding your privacy. By using this website, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

Definitions

Service – Service is the https://naturalbioenergetics.cawebsite operated by Natural BioEnergetics Institute.
Personal Data – Any information relating to an identified or identifiable natural person.
Usage Data – Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Child – a natural person under 18 years of age.
Cookies – Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller – Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Processing – Any operation or set of operations which is performed on Personal Data or Usage Data.
Service Providers – Service Provider means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User) – A natural person whose Personal Data is being Processed.

Data Protection Principles

We promise to follow the following data protection principles:

• Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s Rights

The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Places of data collection include various types of forms, including contact, registration, comment and login forms. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
  Phone number
• Address, City, State, Province, ZIP/Postal code, Country
• Profession, title, work industry
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Use of Data

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies, remove all cookies, or to indicate when a cookie is being sent. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies – We use Session Cookies to operate our Service.
• Preference Cookies – We use Preference Cookies to remember your preferences and various settings.
• Security Cookies – We use Security Cookies for security purposes.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

We utilize:

• Analytics cookies – these cookies are used to track the use and performance of our website and services.
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Data Policies

How we use your Personal Data

We use your Personal Data in order to:

• Provide our Service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services;
• Enhance your customer experience; and/or
• Fulfill an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• To identify you;
• To provide you a service or to send/offer you a product; and/or
• To communicate either for sales or invoicing.

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

• To send you personalized offers* (from us);
• To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided; and/or
• To conduct questionnaires concerning client satisfaction.

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

• To send you newsletters and campaign offers (from us and/or our carefully selected partners);
• For other purposes for which we have asked your consent.

We Process your Personal Data in order to fulfil obligations rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 7 years past the last contact.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who we share your data with

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our Service Providers in order to either make providing the service to you possible or to enhance your customer experience. 

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Stripe: Privacy Policy can be viewed at https://stripe.com/us/privacy
• PayPal: Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Your data may be shared by NBI to our certified instructors when you are enrolled in a class or coaching program for which they are responsible. That data may include your name, email address, telephone an physical address for purposes of organizing the classes and practices.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. We do not hold any financial data in our servers.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

What data breach procedures we have in place

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information. We will notify the Office of the Information and Privacy Commissioner of Alberta, and other appropriate authorities based on the country the data refers to, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes. We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

Contact Information

Natural BioEnergetics: 

• 
  +1 (403) 907-1166
  
• 
  linda@naturalbioenergetics.ca
  

Additional Information

Please see our Disclaimer and Informed Consent here.

Read our Terms of Service here. 

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made October 21, 2020.

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